Our Rights
Bark & Bathe reserve the right to refuse or discontinue service to any pet if we feel that is in your dogs best interest.
Bark & Bathe reserve the right to refuse or discontinue service at any point should we feel that the behaviour of the owner is in any way rude, disrespectful or threatening.
Cancellation Policy
As a small business late cancellations/rescheduling have a direct affect on us and our Salon. We appreciate that things can and do come up and understand that some circumstances are well beyond your control- therefore these particular situations will be judged on a case by case basis.
Within 5-24 hours notice
A $50 deposit will be needed to be paid prior to being re booked/reschedule your appointment, this will be taken off the price of your next booking.
No shows
(not arriving at the appointment without providing any notification or notification less than 5 hours prior)
Will result in a cancellation fee equal to 100% of your booked groom price which must be paid prior to us booking/honouring your next appointment.
Matted Coats
Dogs with matted coats require extra care and attention. Matting in your pets coat can grow tight causing damage to the skin making it a breeding ground for bacteria and infestations.
The removal of matting can cause nicks, cuts, abrasions or clipper rash due to the closeness of the coat to the skin. Matted coats can also trap moisture and urine close to the skin allowing mould, fungus and bacteria to grow which can produce skin irritations once the hair is removed.
The following are some of the after effects of matt removal: itchiness, skin redness or rashes, self- inflicted irritations or abrasions, failure of hair to re grow and in some cases pets can also exhibit brief changes in behaviour.
If your pet needs to be shaved to remove matting, you acknowledge that you agree to this procedure and any risk presented. There will be an additional charge for this process as it is very time consuming and causes extra wear and tear on our equipment.
Accidents
At Bark & Bathe we use extreme caution and care when handling your pet, whilst accidents are rare when working with live animals there will always be a risk.
Grooming equipment is extremely sharp and possible accidents can occur, these include, but are not limited to: cuts, nicks, scratches, or quicking of the nails.
In most cases these accidents occur whilst a pet is wriggling or moving around. Your pets safety and comfort is always our number one priority. In the event an accident does occur you will be notified immediately, if your groomer feels as though your dog requires immediate medical attention and the pet owner is not contactable we will seek vetinery care for your animal.
Health or Medical Problems
Occasionally grooming can expose or aggravate hidden medical problems or a current one. This can occur during or after grooming, all medical expenses related to underlying health or medical problems will remain the responsibility of the owner.
High Temperature Days
In order to prioritize the health and safety of our clients, on days when the temperature exceeds 35 degrees, your appointment may be cancelled and rescheduled.
This is to prevent any heat-related illnesses and ensure a comfortable and safe working environment for myself and the dogs.